I deliver orders as Matkahuolto Lähellä package or Posti Pikkupaketti to the door at a fixed price of €5.90.

---

You can also choose free pickup in Savonlinna, at Parturi-Kampaamo Tarja (Olavinkatu 34 lh 37 57130 Savonlinna). Opening hours may vary, so you will also receive a notification about the opening hours.

---

I offer free delivery on all orders over €60 (domestic).
Delivery method is selected at checkout.

---

Delivery time

Products are usually shipped within 1–2 business days of placing the order.
Matkahuolto's estimated delivery time in Finland is 1–3 business days from shipment and Posti's 3-5 business days. Pickup from Parturi-Kampaamo Tarja within 1-2 business days.

Please note that handmade products may occasionally experience slight delays, for example during peak seasons. I always strive for the fastest and most reliable delivery possible.

---

Tracking

All shipments include a tracking code, which you will receive by email when your order has been shipped. If you have chosen Pickup, you will also receive a notification by email.

---

Unclaimed package

If you do not pick up the package by the last pickup day, it will be returned. I will charge postage fees and 50% of the sale price.

---

Delivery area

I currently only deliver to Finland. If you want to order abroad, you can contact me by email: noora@vioris.fi

 

Return

Return period

You have the right to return or exchange products within 14 days of receiving the order.
Returns apply only to unused and saleable products in their original packaging.

---

Return costs

Returns are free of charge for the customer.
Vioris covers the postage costs arising from the return.

Always contact us before returning by email at noora@vioris.fi to receive detailed return instructions and a return authorization.

---

Complaints

If the product is defective or damaged during delivery, please contact us by email at noora@vioris.fi as soon as possible.
Please include the order number and a photo of the product so we can process the matter quickly.

---

Refund

We will refund the price of the returned product using the same payment method used for the order once we have received and inspected the product.
Refunds may take up to 14 days.

---

Outside the scope of return rights

Return rights do not apply to:

Customized or made-to-order products, unless the product has a clear defect such as a broken part.

---

Note on handmade products

Our products are handmade, and small variations may occur. These are not defects but part of the product's uniqueness. Please consider this before deciding to return.

---

Payment service provider

The payment intermediary service and payment service provider is Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the payment recipient on the bank statement or card bill and forwards the payment to the merchant. Paytrail Oyj holds a payment institution license. In case of complaints, please contact the product supplier first.

Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
https://www.paytrail.com/kuluttaja/tietoa-maksamisesta